I am a Property Owner. Who do I contact?
If you have questions or concerns, always feel free to contact your Property Management team. Our staff is departmentalized so each team member works in the field of their expertise. Below is a brief overview of each of our staff members’ responsibilities so you are better directed to the appropriate person. Of course, you can also reach out to Info@TJCRealEstate.com.
Kacy, V.P. of Operations and Realtor
Kacy oversees all TJC property management operations. As a Realtor, she also manages real estate transactions and consults with new owners regarding investment opportunities.
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Joanna, Accounting Manager
Joanna is in charge of our owner and tenant accounts as well as general accounting for TJC.
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Bob, Maintenance Director
As the Maintenance Director, Bob manages all maintenance requests, vendors and contractors. He also conducts pre-move out inspections of properties before they hit the rental market to assess the need for repairs or updates.
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Kate, Marketing Manager & Social Media Specialist
Managing all of TJC’s Marketing efforts, you will see Kate often as a face for TJC. Though her talents don’t stop there! As head of Marketing, she assists with in-house design, creation of new marketing efforts, integrating new marketing trends, and gathering new photos and 360 tours for all 300+ properties.
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Jess, Property Manager
As Property Manager, Jess conducts showings for prospective tenants and handles tenant relations. She is the bread and butter to keeping tenants happy. She processes renewals, new leases, and non-renewals. If you have questions about your tenants, Jess is your person!
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Mike, Director of Property Management/Real Estate Coordinator
As the Director of Property Management, Mike is the point of contact for all owner relations. He is in charge of pricing properties, getting properties leased, and setting up owners for success! With Jess, he insures you get the best tenants for your property. Mike also collaborates with Kate to give you the best strategy to promote your property.
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Tom, Owner and Managing Broker
Tom cultivates new business, oversees the big picture of the property management side of TJC and is one of the founding visionaries.
Owner FAQs
What should I expect with my first month’s expenses as a new owner?
The first month’s charges include:
- Leasing fee = 1/2 the first month’s rent (one-time only charge with new tenants)
- Management Fee = 10% of monthly rent (monthly)
- Maintenance Turn Fee = $60 – In order to ensure a smooth transition between tenants, our Maintenance Manager conducts an inspection and completes the following items:
- Replace burned-out bulbs
- Replace Furnace filter
- Check for proper operation of cabinets, doors, plumbing fixtures, appliances, lights, and window treatments
- Remove picture hardware from walls and repair as necessary
- Replace caulking on interior as needed
- Lubricate garage doors and track
- Adjust and lubricate exterior door hardware
- Advise on any preventative maintenance that might be needed
- Coordination Fee – $100 (for above materials, 1099, application fees, keys, etc.)
- Any repairs (beyond above list) that we may find when we go through the property to get it ready
All of the above fees are deducted from rent when it comes in, so none of this requires you to write us a check.
How do I access my Owner’s Statements?
Look for your Owner Statement to be posted on or about the 10th of each month. Here’s how to access your Owner Statement: 1. Go to: https://tjc.appfolio.com/portal 2. Enter your email address (the one you gave us to contact you). 3. AppFolio will send you an email to that address with instructions on how to log in to view your Owner Statement.
How will I get my owner’s payments?
Owner’s payments are processed through direct deposit to the account specified by the owner. To add or change an account, please fill out an ACH FORM and return it to our Accounting Manager, Joanna (Joanna@TJCRealEstate.com ).
How do I change my account number?
To add or change an account, please fill out an ACH FORM and return it to our Accounting Manager, Joanna ( Joanna@TJCRealEstate.com ).
What are these Move-In and Supply Charges on my Owner’s Statement?
In order to ensure a smooth transition between tenants, our Maintenance Manager conducts an inspection and completes the following items:
- Replace burned-out bulbs
- Replace Furnace filter
- Check for proper operation of cabinets, doors, plumbing fixtures, appliances, lights, and window treatments
- Remove picture hardware from walls and repair as necessary
- Replace caulking on interior as needed
- Lubricate garage doors and track
- Adjust and lubricate exterior door hardware
- Advise on any preventative maintenance that might be needed
Any repairs (beyond above list) that are found are at an additional cost.
I have accessed my Owner’s Statement, but I still have questions about it.
Please email your questions to our Accounting Manager, Joanna ( Joanna@TJCRealEstate.com ) and she will get back to you as soon as possible.
My property is currently for lease, how many showings has my property had?
Each property available for lease is evaluated on a weekly basis. We review showing feedback, number of showings, pricing strategies, etc. to determine if any changes need to be made. You will receive a weekly update from Janessa White, Leasing Agent & Property Manager (Janessa@TJCRealEstate.com), but please feel free to reach out in the meantime with any questions or concerns.
When does my tenant’s lease end?
Please email your questions to Janessa White, Leasing Agent & Property Manager (Janessa@TJCRealEstate.com).
Why do I need to fill out a W-9?
We are required by law to send you a 1099 each tax year for your rent income and expenses. In order to do this, we need a SSN or Tax ID number from you (you only need to fill it out once). To access the form, click here: W-9 Form Please send completed form to our Accounting Manager, Joanna ( Joanna@TJCRealEstate.com ).
When will I receive my 1099 each year?
The IRS requires that 1099s are sent out each year by February 28th, but TJC strives to have them completed and mailed out by the end of January (provided we have your SSN or Company ID on account). TJC also provides Year-End statements each year, which are posted to your Owner’s Portal as a 12-Month Cash Flow report.
How is the rent income calculated on my 1099?
1099 Rent amounts are based on Gross Rental Income, and includes any Move-Out costs that are deducted from returned Security Deposits. Please consult your accountant for all tax-related questions.